2000s-2010s: Leading the Industry

12-258 CMCapabilities[CMStory]

2000s-2010s: Leading the Industry Timothy M. Dunlap was appointed President and COO of CentiMark Corporation on January 1, 2003, after 25 years with the company. Before being appointed president and COO, Tim worked on the crews and as an estimator, technical representative, sales manager, branch manager, regional manager and group director. Because of his many years of experience in various positions, Tim takes a handson approach to the company’s management and leadership. To enhance our customer initiatives, CentiMark established a Corporate Service department in 2003 to coordinate service efforts throughout North America. Local service crews were specifically trained for service only and provide an enhanced level of customer initiatives. In 2004, with the help of CentiMark’s Information Technology team, the company debuted a proprietary web application, MyCentiMark, which enables customers to see before/ after photos of repairs, invoices, warranties, budgets and suggestions for roof improvements and safety enhancements. CentiMark takes great pride in the fact that our Safety Program is unmatched in the roofing and flooring industries. Our crews complete a mandatory written safety program and pre-job safety reviews for every roofing or flooring project, and they use only secure, stateof the-art equipment. Until 2006, commercial and industrial flooring made up only a small part of CentiMark’s business. That year, QuestMark, a division of CentiMark Corporation, was established to expand CentiMark’s presence in the flooring industry. DiamondQuest, a new technology for concrete grinding and polishing, catered to a fastgrowing market segment in the flooring industry. A family-owned private company, CentiMark is still led by Founder, Chairman and CEO Edward B. Dunlap and his son, President and COO Timothy M. Dunlap. More than 100 of our associates have been with us for at least 20 years. All of our associates are known for their dedication and commitment to others through community service and our “CentiMark Cares in the Community” initiatives. Our roofers are recognized nationally for their customer service, quality workmanship and volunteerism. “We are the largest commercial roofing and flooring contractor in North America. Our success is due to good relationships with long-term, valued customers.” - Timothy M. Dunlap, President and COO


12-258 CMCapabilities[CMStory]
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