National Customer Service Week
October 6-10, 2014
CentiMark is very proud of our Customer Service initiatives. We do our best to service your roofing needs and process the necessary repair requests, invoices, warranty information, before and after photos, etc.
We have numerous tools to help you with your Customer Service needs:
- Customer Service Reps/Admins at CentiMark and Corporate Field Offices
- National Service Department with two-person Service crews
- CentiMark Mobile App to request Service on your phone or tablet
- CentiMark.com website with request for service form
- 24/7 number for National Account Customers - 800-254-0853
- 24/7 number for Regional Customers - 855-483-1975
- MyCentiMark - online proprietary data base
- Chat feature on www.CentiMark.com
As of September 22, 2014, Keith Battenfield was promoted to Senior Vice President and Southern Group Director of CentiMark. Keith previously served as the Vice President of Southern Group Operations.
Keith is a 21 year veteran of CentiMark. He will be based out of the Charlotte, NC office and will oversee 12 CentiMark offices in seven southern states: North Carolina, South Carolina, Georgia, Florida, Tennessee, Alabama and Mississippi.
Sherman Gaskins, former Executive Vice President & Southern Group Director, retired effective September 21, 2014 after 21 years at CentiMark. We wish Sherman, his wife Amy and their family all the best in retirement. We thank Sherman for his leadership and work ethic during his two decades at CentiMark.
Eric S. Pauly
Regional Sales Manager
Northwest & Mid-Pacific Regions
Salt Lake City, UT
Eric Pauly has a very challenging job as CentiMark’s Regional Sales Manager for the Northwest & Mid-Pacific Regions. He also has a very interesting hobby - bow hunting. And, he has an even more ambitious personal goal: to take wounded warriors on hunting trips.
After 14 years at CentiMark, Eric manages 15 sales representatives and tech reps, assists with large deals, provides training, support and resources for his team and is responsible for a large territory.
CentiMark Food Drive for NRCA National Roofing Contractors Week -July 6-12, 2014.
CentiMark Corporation and our associates are very concerned that 1 out of every 6 Americans are hungry. Food insecurity is a big problem in our country.
CentiMark associates are proud to donate money, stock food pantries, serve lunches and support some wonderful non-profit organizations who help the hungry in the communities where we live and work.
Greg Wilson (above, right), Senior Vice President/Chief Information Officer, Canonsburg, PA
by Niranjan Yerraguntla, SAP Application Manager, Canonsburg, PA
Greg Wilson is CentiMark's most enduring innovator.
I have been working at CentiMark since May 1999 in IT (Information Technology) Department and as SAP Application Manager since 2004.
For me, nothing epitomizes Greg Wilson's leadership more than his role in implementing SAP ERP software at CentiMark in 1998. When companies were scrambling to make their systems work for Y2K (2000), Greg made a bold decision to implement SAP ERP software for CentiMark in early 1998. As we look at current processes within CentiMark now and how it has improved over the last 15 years, his decision has paid off. CentiMark’s Management Team can now get real time information in all areas of business.