Stay worry-free when you have a whole team backing you.
Our customer service team is dedicated to ensure that you get quality service, preferred pricing and priority scheduling. Think of us as your first and only call for all your commercial roofing needs. With CentiMark’s customer service, our number one priority is to ensure that your commercial building is in excellent condition.
The C’s of Customer Service - How we set ourselves apart:
- Communication - Consistent and effective communication is how we make sure that you have all of the information you need for your experience to be seamless. This includes communicating to you dispatching, tracking and response times. We will also follow-up with you upon completion of your project.
- Centralization - We’ll get you enrolled in MyCentiMark.com. This is the hub where all of your vital roofing information is conveniently stored and easily accessible. Here, we house all of your project information, photo documentation, PDF forms and account information.
- Compliance - We are your advocates for quality service. This means regularly communicating with you to ensure compliance with all procedures and keeping you updated and informed on your roofing requirements.
- Confidence - It is critical that you have confidence in the contractor that is performing work on your roof. Providing you with a single point of contact, 24/7 emergency leak service and working with you to help you manage your roofing portfolio are just a few of the ways that we work tirelessly to provide you with a sense of security and confidence in your roof and the contractor that backs it.
We’ll Take Care of Your Roof - You Take Care of Your Business.
Our dedicated customer service team is your roofing advocate. Their sole job is to ensure that you receive an unmatched customer experience when working with CentiMark. They will be there to walk you through your project and ensure the proper procedures from start to finish. Once your project is completed, we will follow up with you to check on your roof. When you work with CentiMark, you gain a partner long after the project is completed.
We invite you to give us a call to experience the difference with the CentiMark Customer Service Team today.