We are here for you.
The main focus of CentiMark’s Customer Service Team is to provide fast and excellent service while effectively communicating with you regarding your roofing requests. A designated representative handles your account and is your advocate for quality service; ensuring compliance with all procedures while keeping you updated and informed on your roofing requirements.
Within minutes of requesting roofing service, your representative will contact the local CentiMark office near you, schedule the roofing repair and electronically report back to you at regular intervals. We supply routine updates on crew activity such as: ETA’s (estimated time of arrival’s), work performed and completed service.
Customers also have access to MyCentiMark.com, our online roof management application. You can review before and after photos, work authorizations, account information and much more. Our goal is to make managing your roofing portfolio as seamless as possible.
CentiMark National Customer Service Advantages:
- One point of contact
- 24/7/365 emergency roof leak service: 800-254-0853 or RapidResponse@CentiMark.com / Afterhours@CentiMark.com
- Customer Service designed according to your specifications