Frequently Asked Questions
Q: How do I know if my roofing issue qualifies as an emergency?
A: If water is actively entering your building, your roof membrane is damaged or there’s visible storm damage (like wind uplift or debris penetration), call us immediately. Even small leaks can disrupt your operations or cause inventory loss so don’t hesitate to reach out!
Q: What does CentiMark do to ensure water isn’t continuing to enter my building during repairs
A: We use EPDM membrane secured with mechanical fasteners or batten bars (depending on the deck type) to keep your facility watertight during emergency repairs. Unlike temporary tarps that shift or tear, our materials provide more durable coverage until a full repair or replacement can be completed.
Q: How can you ensure emergency repairs are done in a timely manner?
A: With 100+ offices and 650+ crews across North America, we have the national reach and local responsiveness to mobilize quickly. We also obtain all roofing materials and resources from our own inventories, helping us avoid supply chain delays or waiting on outside vendors.
Q: What if my facility loses power or communication during a storm, how can I reach you?
A: Our emergency response vehicles are equipped with satellite communication technology, allowing us to stay connected even when phone lines or internet services are down. No matter the conditions, we’re prepared to get in touch with you anytime, anywhere.