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Customer Service You Can Rely On

customer service rep smiling

Your commercial roof is a large investment and your facility's first line of defense against the elements. So many aspects of your business operations are affected by the roof's performance, from the safety of your employees to the integrity of your property and equipment. 

How can you manage your roofing projects easier with everything you already have on your plate? With an outstanding customer service team backing you up. 

Whether you call any of our 95+ offices across North America or reach out to our corporate channels through various online tools, we deliver excellence and peace of mind. Our Customer Service Team is constantly growing, allowing us to provide dedicated, thorough support for every roof we installed or serviced. For over 54 years, our number one priority has been ensuring that your commercial building is in excellent condition. Here's how our Customer Service Team sets themself apart:

"The C's of Customer Service"

  • Communication -- A key to a seamless experience with every roofing project. We will ensure you know every step of the process, from dispatching and tracking to follow-up when completing the job.
  • Centralization -- CentiMark provides numerous tools to manage all your roofing projects online. We house project-related documents, from evaluations to warranties, securely on a customer hub that you may access anytime, anywhere.
  • Compliance --  Commercial roofing is our expertise. We truly understand the compliance specifics of your industry, from healthcare facilities to industrial plants, and ensure your standards are met. 
  • Confidence -- Having confidence in your commercial roofing contractor is essential. Uninterrupted operations are our priority, from 24/7 emergency leak service when a natural disaster strikes to precise project management.

From start to finish, every roofing job at CentiMark is backed by a dedicated, highly trained and responsive Customer Service Team that understands the specifics of your building. Whether you run a small business or are gathering bids for a global corporation, you can be assured that our representatives will address all your roofing needs and help you stay on top of every roofing project. We'll take care of your roof, so you can focus on running your business.

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