smiling customer service agent

Customer Service You Can Rely On.

Your commercial roof is a large investment and your facility's first line of defense against the elements. So many aspects of your business operations are affected by the roof's performance, from the safety of your employees to the integrity of your property and equipment. 

How can you manage your roofing projects easier with everything you already have on your plate? With an outstanding customer service team backing you up. 

Whether you call any of our 95+ offices across North America or reach out to our corporate channels through various online tools, we deliver excellence and peace of mind. Our Customer Service Team is constantly growing, allowing us to provide dedicated, thorough support for every roof we installed or serviced. For over 54 years, our number one priority has been ensuring that your commercial building is in excellent condition. Here's how our Customer Service Team sets themself apart:

"The C's of Customer Service"

  • Communication -- A key to a seamless experience with every roofing project. We will ensure you know every step of the process, from dispatching and tracking to follow-up when completing the job.
  • Centralization -- CentiMark provides numerous tools to manage all your roofing projects online. We house project-related documents, from evaluations to warranties, securely on a customer hub that you may access anytime, anywhere.
  • Compliance --  Commercial roofing is our expertise. We truly understand the compliance specifics of your industry, from healthcare facilities to industrial plants, and ensure your standards are met. 
  • Confidence -- Having confidence in your commercial roofing contractor is essential. Uninterrupted operations are our priority, from 24/7 emergency leak service when a natural disaster strikes to precise project management.

From start to finish, every roofing job at CentiMark is backed by a dedicated, highly trained and responsive Customer Service Team that understands the specifics of your building. Whether you run a small business or are gathering bids for a global corporation, you can be assured that our representatives will address all your roofing needs and help you stay on top of every roofing project. We'll take care of your roof, so you can focus on running your business.

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men inspecting roof

Roof Safety - Let’s Keep Your Associates Out of Harm’s Way.

Falls from heights are one of the biggest concerns for every construction site. For the past eight years, OSHA (Occupational Safety & Health Administration) has been raising fall hazard awareness in the construction industry through the National Safety Stand-Down -- a fall prevention initiative that includes events and resources for both employers and employees. 

CentiMark's roofing safety experts generated several articles to help provide education related to fall hazards and fall protection. Let's go over a few things we can do to minimize the risks.

1. Recognize the hazards: Multiple dangers can exist on a construction site. The most common roofing fall hazards are unprotected edges, deteriorated decking, open holes, skylights and falls from a ladder. We have to stay vigilant and note all potential risks our teams may face during a job. Always conduct a thorough evaluation of the roof work site.

2. Have a plan: Once all of the potential hazards are identified, establish a plan to minimize or eliminate those determined hazards. Once a safety plan is created, it needs to be clearly communicated to the crew. At the same time, establish and document the consequences for associates who violate the plan.

3. Apply proper measures to minimize the risks: Install safety measures like temporary guardrails and warning lines. Always secure skylights - an often overlooked hazard that results in many falls every year. Inspect all ladders before use and ensure proper safety protocols are met. Train all associates on safety procedures and enforce PPE (Personal Protective Equipment) use. 

4. Monitor: Be on the lookout for new potential hazards and ensure the whole team follows safety protocols. Remember, falls are preventable. However, it requires everyone on the job site to do their part.

The roofing season is here! And despite the material shortage challenges stalling the industry, our crews are busy. Let's do our best to keep our associates safe and ensure everyone gets home safely every night.

For more information, please read the following CentiMark safety articles:

  1. “Roof Falls” by Chad Mumaw, Southern Group Safety Manager, CentiMark
  2. “Ladder Safety” by CentiMark
  3. “Safety Plans” by Ryan Gibson, Western Group Safety Director, CentiMark
  4. “OSHA Hierarchy of Control” by CentiMark
  5. “Warning Lines and Skylights by Leigh Hunsberger, Eastern Group Safety Manager, and Robert Wilson, Northern Group Safety Manager, CentiMark

cursor click Have a safety question? Complete the form to your right!




hurricane on the coast - a palm bending under the wind

2022 Hurricane Season: Let’s Evaluate Your Roof.

The 2022 hurricane season is lurking around the corner. Preparing your facility to face anything Mother Nature throws at it is vital, particularly considering massive material shortages and backlogs plaguing the construction and roofing industries.

Colorado State University (CSU)1 experts anticipate "above-normal activity" for the 2022 Atlantic hurricane season, including 19 named storms and 9 hurricanes, 4 of which are expected to be major. What does that mean for your facility's roof? A major challenge. However, with a proper hurricane preparedness plan you can be ready for the unexpected.

The Saffir-Simpson Hurricane Wind Scale2 puts hurricanes into five categories based on sustained wind speeds, ranging from 74 mph to over 157 mph. Add heavy rain, airborne debris, falling trees, and you have a perfect storm of elements resulting in roof damage. Common post-hurricane roofing issues include:

  • Blow offs - either complete or partial
  • Seam failure or membrane separation
  • Tears or holes from debris or rooftop equipment
  • Blocked drains, gutters and downspouts from debris
  • Skylight damage

While no facility is 100% immune to hurricane damage, there are ways to soften the impact by improving your roof's condition. Let's see how we can do that!


1. Complete a roof evaluation. The first step in your hurricane preparedness plan should be a comprehensive roof inspection that will identify the weak points on your roof. Knowing your roof's current state allows you to schedule repairs or conduct any necessary maintenance to increase overall performance during a storm or hurricane. For example, while seemingly trivial things like a warping metal edge may not affect your everyday operations immediately, it may cause severe damage when confronted by hurricane winds. Having a condition report before any storm damage can also help you navigate the insurance claims process faster. 

2. Don't delay repairs and maintenance. The roofing industry is still experiencing significant material and labor shortages that cause backlogs and price increases. The sooner you schedule your repairs, the sooner your contractor will be able to complete them.

3. Keep your rooftop projections secured. If your facility is in an area particularly susceptible to hurricanes, ensure that hurricane straps and other protective measures are in place.

4. Keep your rooftop clean and free of unnecessary objects. Flying debris poses a significant danger during hurricanes. Do you have any potential projectiles on your roof, such as sleepers, nail blocks or unsecured walk pads? It is vital to ensure that these are all properly secured to avoid unnecessary damage and potential hazards to your customers and employees.

5. Keep your drains and gutters clean. Standing water can damage your roof. Based on this, unrestricted drainage is crucial. Your roof drainage system will go into overdrive during an inclement weather event due to large amounts of precipitation and airborne debris from surrounding areas.

6. Secure or cover your skylights. Consult your roofing contractor and implement necessary modifications to prevent skylight damage during hurricanes. 


Once the storm has passed, it's time to regroup and address the potential damages.

1. Notice a partial or complete roof blow off? Serious leaks? Call our 24/7 emergency line. The most important thing is to alleviate further damage and protect what is inside your building. Call 855-483-1975 in the US and 800-690-6254 in Canada and a local CentiMark roofing crew will be dispatched as soon as it is safe to travel to your area.

2. Schedule a post-hurricane roof evaluation. Roof damage and new water penetration points may not be immediately visible to an untrained eye. For example, flying debris landing on your roof may cause small punctures in your roof membrane. High winds may start membrane separation. A thorough inspection will help determine if your roof sustained any unseen damage that may manifest itself later on, well after your insurance claim is settled. Therefore it is crucial to have a thorough roof evaluation after a major weather event.

cursor clickComplete the form to your right and let's get your roof ready!



1.“Forecast for 2022 Hurricane Activity,”  

Colorado State University Tropical Weather & Climate Research, Apr 7, 2022


2. “Saffir-Simpson Hurricane Wind Scale”,

National Hurricane Center




wheelchair person

Are Your Floors and Grounds ADA Compliant?

Since July 26, 1991, when the original ADA Accessibility Guidelines (ADAAG)1 were implemented, all public facilities and grounds have been striving to provide equal accessibility opportunities for individuals with disabilities under the Americans with Disabilities Act (ADA)2 of 1990. The condition of your floors and traffic areas is crucial to ADA compliance and in making visiting or working in your facility a positive experience for any customer or associate, regardless of their possible mobility limitations. Individuals with disabilities should be able to freely access, enter and leave applicable public and work areas. Where to start? Here's a quick list of items to pay attention to:

1.  Accessible routes: Examine routes connecting your parking areas to your building and within your facility. Ensure they comply with 4.3 (Appendix 4.3.1) of ADAAG guidelines. Understand how your customers or associates move through your facility and make necessary improvements. Remove any obstacles or protruding objects.

2. Surface condition: Look into the state of your floors and grounds along the accessible routes. Is your floor stable, firm and level? Moving a wheelchair through uneven or damaged concrete, gravel or stones may pose a severe challenge. Do you have  cracks or uneven areas on your sidewalks? According to ADAAG, shifts in floor level between 0.25 in and 0.5 in (6 mm and 13 mm) require a slope no greater than 1:2. Check out this ADA-compliant sidewalk repair video.

3. Don't forget slip resistance: Slippery floors are a danger to everyone. Consider slip-resistant protective coatings for indoor and outdoor applications to help minimize slip and fall accidents on your property. 

4. Parking and loading zones: Are your accessible parking spaces located on the shortest route to your building's entrance? Are they properly designed and visible to a driver? Check out our traffic solutions to help you improve your parking lots. 

5. Ramps, curb ramps, stairs: Ensure that surfaces, slopes, design and safety measures are ADA compliant. ADAAG provides detailed guidelines and illustrations to help you.

Need help bringing your facility's floors and traffic areas to ADA standards? Contact the experts at QuestMark, the largest commercial flooring contractor in North America. With decades of expertise in public service, retail, healthcare, manufacturing and other industries, our team deeply understands the importance of ADA compliance and the immense benefits of keeping your facility's floors and grounds safe and accessible. In addition to our services, we offer multiple DIY products like patches and resurfacers in our online shop to help you. 

Not sure which products or services you need? Contact us to schedule an inspection and evaluation. We will determine the current condition of the items noted above and outline any needed repairs, safety concerns or maintenance procedures that need to be addressed.

cursor clickComplete the form to your right to discuss your facility’s floors with an expert