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Customer Service Week - CentiMark Thanks our Customers

Customer Service Week - CentiMark Thanks our Customers

National Customer Service Week
October 6-10, 2014

CentiMark is very proud of our Customer Service initiatives. We do our best to service your roofing needs and process the necessary repair requests, invoices, warranty information, before and after photos, etc. 

We have numerous tools to help you with your Customer Service needs:
- Customer Service Reps/Admins at CentiMark and Corporate Field Offices
- National Service Department with two-person Service crews
- CentiMark Mobile App to request Service on your phone or tablet
- website with request for service form
- 24/7 number for National Account Customers - 800-254-0853
- 24/7 number for Regional Customers - 855-483-1975
- MyCentiMark - online proprietary data base
- Chat feature on

When your organization becomes a CentiMark service customer, we provide one-point-of-contact with dedicated customer service representatives assigned specifically to your account. At the time a repair request is received, within minutes your personal customer service agent will contact a local CentiMark office, schedule the request and electronically report back to you on the repair progress at key intervals. It's our dedication to providing our customers unrivaled service that is the CentiMark Difference.

At CentiMark, we take great pride in assisting our customers:

“If we don't take care of our customers, someone else will. Period.” Alanna Sahene, Customer Service Manager

“‘Customer service is the experience we deliver to our customer. It's the promise we keep to the customer. It's how we follow through for the customer. It's how we make them feel when they do business with us.” Shep Hyken

"Customer service is not a department, it is everyone's job." Anonymous

"It starts with the first person the customer talks to, to our department reaching out to the customer to make sure that they are satisfied with our work. Lots of times we have to leave messages, but the times you talk to a customer, whether they are happy or have some issues to be resolved, the most important thing to the customer and me, is that even though the job is complete we care and we want to make sure their experience with us is a positive one. That is the only way to have a repeat customer.” Kellee Morford, National Account Service Representative

“I would say the best part of working with our customers is being able to meet their specific needs. It is great to see a positive end result from a leak call or roofing project. Our National Accounts are becoming more complex. Therefore, it challenges us to build and maintain new relationships which can be rewarding. I enjoy communicating with new clients and do my best to keep them satisfied with updates everyday. It is important to meet customer needs and exceed their expectations! In the end, the customer is always right!” Ashley Johns, National Account Service Representative

“I enjoy the interaction with the customers. I agree that Customer Service can be stressful at times. My best response to an upset customer is to not take it personal. I am on the receiving end of the customers’ 99 other issues. If I can calm a customer down and address his/her concern efficiently, then I've done my job.”
Denise Crow,Quality Assurance / National Account Service Representative

"Give more to your customer than what you would expect." Sam Comfort, National Account Service Representative

“The best part of my job is getting to know our customers and anticipating their needs in order to make doing business with CentiMark easier. Without our customers, we would not and could not exist in business. I do not let automated systems reduce the human element because it's important to me that our customers know that I really care! If I've met their needs, exceeded their expectations, and maybe given them a reason to smile with the unexpected, then I've had an AWESOME day!

“Stephin C. Lundin said it best: ‘As you enter this place of work, please choose to make today a great day. Your colleagues, customers, team members and you yourself will be thankful. Find ways to play. We can be serious about our work without being serious about ourselves. Stay focused in order to be present when your customers and team me​m​bers ​​most need you. And should you feel your energy lapsing, try this surefire remedy: Find someone who needs a helping hand, a word of support or a good ear andmake their day.””
Tracy Sauer, National Account Service Representative

“Shared gratification - when you help others achieve their goals, then you too will achieve your own.” Tom Hileman, National Account Service Representative

“My customers are not an interruption of my work, they are the purpose of it.” Nancy McConaghay, National Account Service Representative

“The best part of working with a CentiMark customer is the satisfaction you get from assisting a caller successfully. A lot of times we are the main point of contact for many customers and they depend on us anywhere from placing a service call to tracking down a salesperson. The personal relationships that we also build are very rewarding ones. We inform the customer with any information that may make their job easier, such as ETA's (estimated time of arrival) or status updates. A happy customer is the best customer!” Rica Malone, National Account Service Representative-Team Lead

“My customers have become like family to me. I get to know them - their likes and dislikes. I try to please them and want them to know that I am always here for them. Mr.[Edward] Dunlap [CentiMark Chairman & CEO] once told me - ‘Family comes first.” My customers are like family.” Patricia Gregorini, National Account Service Representative

“As the Receptionist, I love meeting visitors that come to our Corporate office in Canonsburg, PA. If the customers arrive early, I can talk to them in between answering phone calls on the switchboard. Many people have questions about our building and how long our headquarters building has been at this location [1997]. We also have visitors who come here on a weekly or monthly basis and its so nice to welcome them each time they visit. I answer many phone calls each day. Some customers just have a quick question and others need connected to Customer Service or other Corporate Departments. It's always a pleasure helping a customer.” Darcy Anderson, Corporate Receptionist

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